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FAQ

Can I update or cancel my order?

We can only update or cancel your order if it has not been processed for shipping yet.

How do I track my order?

You can track your order by clicking here

 

Do you ship internationally?

Yes we do!

How long will my order take to process?

Your order will take one day to five business days to process.

HOW SECURE IS MY ONLINE ORDER?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

How long will it take to receive my order?

Due to the current global pandemic, our regular shipping times of 7-24 business days may be delayed.

Are you experiencing any delays due to Covid-19?

We are currently experiencing slight delays from our fulfillment centers. Our team at Chably is working 24/7 to resolve all logistics issues. 

I ordered multiple items but only received one. Where is the rest of my order?

We work with multiple global partners, so it's possible that your items have been shipped separately; this is to speed up delivery. Don’t worry, your order is on its way! Please don't hesitate to contact us if you have any questions or concerns

if you still need help please feel free to reach out

You can reach us anytime contact us 

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